before request for help or reporting any incidence, we recommended to read the documentation.
Please describe how would you like to get help from us.
HOW TO: Select the type of support as "question", if you are just asking technical question. If there is a software or network or infrastructure incidence to report, use "incidence". "feature request" represent additional feature to your product and solutions. For those customer who has active maintenance service contract, you can select "remote support", and put your support contract number.
Make sure your contact number and email are correct. If you have maintenance contract, please fill up the contract number to get priority support